Shipping Policy

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Effective Date: 03 September 2026

Company: MB “Vilnius Multiservices LLC”

Website: https://vilniusmultiservices.com

Email: contact@vilniusmultiservices.com

Phone: +33 6 28 78 95 87

MB “Vilnius Multiservices LLC” is committed to providing reliable order processing and delivery arrangements for consumer products purchased through our website.

This Shipping Policy explains how orders are processed, shipping arrangements are determined, and products are delivered to customers.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification, where applicable.

Processing times may vary depending on product availability, order volume, operational requirements, public holidays, order verification, or other circumstances.

Customers may be contacted if additional information or confirmation is required before an order can be processed.

2. Shipping Coverage

MB “Vilnius Multiservices LLC” may provide shipping services within Lithuania, selected European Union countries, and other international destinations depending on product availability and logistics coverage.

Shipping availability may vary depending on the destination, product type, carrier availability, customs requirements, and other operational considerations.

3. Estimated Delivery Times

Estimated delivery times are provided for general guidance only and may vary depending on the delivery destination, selected shipping method, product availability, and logistics conditions.

Lithuania: Approximately 2–5 business days

European Union: Approximately 5–10 business days

International Destinations: Approximately 7–21 business days

Delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, transportation disruptions, public holidays, carrier-related delays, or other circumstances beyond the company’s reasonable control.

4. Shipping Fees

Shipping charges are determined based on factors including delivery destination, order size, package weight and dimensions, selected products, shipping method, and applicable logistics requirements.

Shipping costs may not be automatically calculated as a fixed charge during checkout.

The applicable shipping cost may be confirmed separately by MB “Vilnius Multiservices LLC” after reviewing the order and delivery requirements.

Customers will be informed of the applicable shipping arrangements and charges before final order completion where separate confirmation is required.

5. Customs Duties & Import Charges

For international shipments, customers may be responsible for customs duties, import taxes, VAT, customs clearance fees, or other charges imposed by the authorities of the destination country, where applicable.

MB “Vilnius Multiservices LLC” is not responsible for delays or additional costs resulting from customs inspections, import procedures, destination-country regulations, or clearance requirements.

6. Delivery Address Responsibility

Customers are responsible for providing accurate and complete shipping information when placing an order.

MB “Vilnius Multiservices LLC” shall not be responsible for failed deliveries, delays, additional delivery charges, or returned shipments resulting from incorrect or incomplete delivery information provided by the customer.

7. Delivery Partners

The company may use third-party shipping carriers, logistics providers, freight companies, courier services, and other delivery partners to fulfill customer orders.

The delivery method and logistics provider may vary depending on the destination, product characteristics, order size, and operational requirements.

8. Delayed or Lost Shipments

MB “Vilnius Multiservices LLC” makes reasonable efforts to support timely delivery but cannot guarantee uninterrupted or delay-free shipping services.

Delays may occur due to:

Customs inspections or clearance procedures

Weather conditions

Transportation disruptions

Public holidays

Carrier operational issues

International logistics limitations

Incorrect delivery information

Circumstances beyond the company’s reasonable control

Customers experiencing delivery issues are encouraged to contact the company for assistance and order-related support.

9. Damaged or Incorrect Shipments

Customers should inspect packages and products upon delivery where reasonably possible.

Any visible shipping damage, missing products, incorrect items, or significant delivery discrepancies should be reported to the company as soon as reasonably possible after receipt.

Customers may be requested to provide photographs, order information, delivery documentation, or other supporting evidence to assist with the investigation of shipping-related claims.

10. Product-Specific Shipping Considerations

Shipping arrangements may vary depending on the type, size, quantity, packaging requirements, and destination of the products ordered.

EcoWeave products, mobile phone accessories, apparel, and other consumer products may have different packaging and logistics requirements.

Where an order contains multiple products or larger quantities, the applicable shipping cost and delivery arrangement may be reviewed and confirmed separately.

11. Policy Updates

MB “Vilnius Multiservices LLC” reserves the right to update or modify this Shipping Policy when necessary to reflect changes in shipping arrangements, logistics operations, products, legal requirements, or business practices.

Updated versions will be published on this page with a revised effective date.