Refund & Return Policy

Effective Date: 03 September 2026

Company: MB “Vilnius Multiservices LLC”

Website: https://vilniusmultiservices.com

Email: contact@vilniusmultiservices.com

Phone: +33 6 28 78 95 87

MB “Vilnius Multiservices LLC” is committed to providing quality consumer products through its wholesale and retail operations. This Refund & Return Policy explains the conditions under which returns, replacements, or refunds may be accepted for products purchased through our website.

1. Eligibility for Returns

Customers may request a return, replacement, or refund where applicable if:

The wrong product was delivered

The product arrived damaged during delivery

The product has a significant manufacturing or product defect

The delivered item does not match the confirmed order

Return requests should be submitted as soon as reasonably possible after receiving the order and within any applicable statutory return period.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, or applicable legal restrictions.

Non-returnable items may include:

Products that have been used, worn, or altered

Products damaged after delivery due to improper use or handling

Products returned without required original packaging where such packaging is necessary for resale

Customized or specially ordered products where applicable

Products that cannot reasonably be resold due to their condition

Any product specifically identified as non-returnable at the time of purchase

Nothing in this section limits any mandatory consumer rights provided under applicable Lithuanian or European Union law.

3. Return Conditions

To qualify for a return, replacement, or refund where applicable:

Products should remain unused and in their original condition

Products should be returned with original packaging, accessories, labels, or documentation where applicable

Customers may be required to provide photographs or other evidence of damaged, defective, or incorrectly delivered products

Proof of purchase or order confirmation may be requested

Customers should contact the company before sending any product back to receive return instructions.

MB “Vilnius Multiservices LLC” reserves the right to assess return requests and reject requests that do not meet applicable policy or legal requirements.

4. Refund Process

Where a refund is approved, it will generally be processed using the original payment method where technically applicable.

Refund processing times may vary depending on the payment method, payment provider, banking institution, or transaction processing time.

Where permitted by applicable law, shipping costs, customs duties, taxes, or third-party transaction charges may not be refundable unless they are required to be refunded under the applicable circumstances.

5. Order Cancellations

Customers may request cancellation of an order before the order has been processed, packed, or dispatched.

Once an order has been processed, packed, dispatched, or transferred to a logistics provider, cancellation may no longer be possible.

Where cancellation is not possible, the customer may use the applicable return process, subject to this policy and applicable consumer protection laws.

6. Delivery Issues

MB “Vilnius Multiservices LLC” works with third-party shipping and logistics providers to facilitate product delivery.

The company is not responsible for delivery delays caused by circumstances beyond its reasonable control, including:

Customs inspections or clearance procedures

Weather conditions

Incorrect or incomplete delivery information provided by customers

International logistics disruptions

Carrier-related operational delays

Public transportation or infrastructure disruptions

However, the company will make reasonable efforts to assist customers in resolving delivery-related issues.

7. Inspection Upon Delivery

Customers are encouraged to inspect products as soon as reasonably possible after delivery.

Any issue concerning damaged, missing, defective, or incorrectly delivered products should be reported to the company promptly after receipt.

Where appropriate, customers may be requested to provide photographs or other relevant evidence to assist with the assessment of the issue.

8. Consumer Rights and Applicable Law

This Refund & Return Policy is intended to operate alongside the mandatory consumer protection rights applicable under the laws of the Republic of Lithuania and relevant European Union legislation.

Where mandatory statutory consumer rights provide a greater level of protection than the conditions stated in this policy, those statutory rights will apply.

9. Policy Updates

MB “Vilnius Multiservices LLC” reserves the right to update or modify this Refund & Return Policy when necessary to reflect changes in its products, business operations, legal requirements, or customer service procedures.

Updated versions will be published on this page with a revised effective date.

10. Contact Information

For return, refund, replacement, damaged product, or order-related inquiries, please contact:

Company: MB “Vilnius Multiservices LLC”

Company Registration Number: 308005123

Email: contact@vilniusmultiservices.com

Phone: +33 6 28 78 95 87

Address: Girulių g. 5, LT-12124 Vilnius, Lithuania

Website: https://vilniusmultiservices.com